Terms of Service

1 · The service

We provide the platform: matching, messaging, booking and payment processing. Coaches are independent providers, not our employees, the coaching agreement is between you and the coach. We don’t guarantee interview outcomes.

2 · Accounts

You must provide accurate information, keep your account secure and use the platform only for its intended purpose. We may suspend accounts that abuse the service, attempt to circumvent payments, or harass other users.

3 · Payments & payouts

Payments are processed by Stripe. For one-off sessions, funds are held until the session is delivered and confirmed (or auto-released after a grace period); subscriptions renew until cancelled and can be cancelled any time, taking effect at the end of the paid period. The platform retains a commission on each transaction. Refund and dispute requests are handled case by case, contact us.

4 · Coach obligations

Coaches must accurately represent their experience, deliver booked sessions professionally, and may not move platform-originated clients off-platform to avoid fees.

5 · Content

You retain rights to the content you submit (profile, messages, reviews, CV). You grant us the licence needed to operate the service, e.g. showing your profile to potential clients or your review on a coach’s page. Reviews must reflect genuine experiences.

6 · Liability

The service is provided “as is”. To the maximum extent permitted by law, our liability is limited to the amount you paid through the platform in the twelve months preceding the claim.

7 · Discount codes & invite rewards

We may offer discount codes and invite rewards. The amount, who can use a code and when it expires are as shown in your dashboard or in the message that delivered it.

• One code per order. Codes have no cash value, cannot be exchanged or combined, and personal codes cannot be transferred.
• Campaign codes are for first-time buyers unless the code says otherwise. An invite discount applies only to the invited friend's first purchase, and not to sessions sold by the person who invited them.
• An invite reward is issued after the friend's first booked session is completed and the refund window has passed.
• Refunding a discounted order does not restore the code.
• Inviting yourself, creating extra accounts or otherwise gaming the program voids the codes and rewards involved and may lead to account closure.
• We may change or end these programs at any time. Codes already issued stay valid until their expiry unless withdrawn for abuse.

8 · Changes

We may update these terms; material changes will be announced on the site. Continued use after a change constitutes acceptance.

9 · Contact

Questions about these terms? Email hello@techinterview.coach.