Trust & Safety
How we try to make this a safe place to buy and sell coaching: who gets listed, what happens to your money between paying and being coached, and what to do when something goes wrong.
1 · Who gets listed
Coaches are independent professionals, not our employees. Before a profile can be found on the site it is reviewed by a person, and a coach must accept our coaching charter, complete their profile and finish payout onboarding. We check that a coach is who they say they are and that their stated experience is plausible, but we do not employ, supervise or guarantee them, and we do not verify every claim on a profile.
A coach can be delisted at any time. Applicants from some countries get an additional manual check before they can be listed.
2 · What happens to your money
Payments are processed by Stripe. We never see or store your card details. Your money is not passed straight to the coach: for a one-off session the funds are held after you pay and are only released once the session is delivered and you confirm it.
If you do not confirm, the order auto-completes after a grace window of 48 hours from the coach marking it delivered, so a coach is not left unpaid by silence. If the engagement is disputed or refunded before that, the funds are frozen and are not released.
Subscriptions work the same way per billing period, and can be cancelled at any time, taking effect at the end of the period you have paid for. See Platform Fees for what we charge on top of a coach's rate.
3 · Reviews
Only a buyer who actually paid for and completed an order can review it, and only once per order. We do not write, buy or edit reviews, and a coach cannot delete one. We will remove a review that breaks the rules below.
4 · What is not allowed
On either side of the marketplace:
- Harassment, discrimination or abuse of any kind.
- Misrepresenting your identity, employer or experience.
- Sharing confidential or proprietary material from an employer, including real interview questions under NDA.
- Taking payment or conversations off the platform to avoid fees or protections.
- Asking a coach to sit an interview, assessment or take-home for you.
Accounts that break these rules can be suspended or removed, and orders in flight can be refunded.
5 · What a coach can see
A coach sees your name and what you choose to share with them. Your quiz answers and CV details are shared with a coach only when you start a conversation with them, never with the whole marketplace. Full detail is in the Privacy Policy.
6 · Reporting a problem
If something goes wrong, email hello@techinterview.coach with the order number and what happened. Refund and dispute requests are handled case by case. If you feel unsafe or believe a crime has been committed, contact your local authorities first; we will cooperate with any lawful request.